2 months after launch, La Maison Convertible’s chatbot converts 15% of users At the mind Retail Day conference, La Maison Convertible presented an initial assessment of a new AI-based chatbot launched in April 2024. The furniture retailer has succeeded in boosting the omnichannel journey, with an increase in drive-to-store and higher average spending.
[confidential] Cora signs with Delipop to pool e-commerce flows Mind Retail learned that, after signing up Carrefour, Intermarché and Monoprix, Delipop has just gained up two more clients in the food retail sector.
IDKids streamlines the store network and will be laying off 14% of staff After closing 44 Catimini stores in 2023, the IDKids group is to cut two banners and lay off 14% of its workforce. According to our sources, one Board member already left the company.
Free Amandine de Souza, Leboncoin: “We add B2B and aim to become Europe’s leading second-hand retailer” Amandine de Souza, Managing Director of Leboncoin (Adevinta Group), was a guest at the latest FrenchFounders meeting in Paris, attended by mind Retail. She explained a transformation of the second-hand sales site, which aims to integrate a new professional trade offer and become Europe's leading second-hand retailer.
Sandrine Préfaut, Locala: “A quarter of retailers have begun to ‘discountise’ their offer” Interviews In an exclusive interview with mind Retail, Locala, a specialist in multi-local solutions ranging from "drive to store" to visibility issues, presents the three key findings of an annual survey of 3,000 consumers in 5 countries (France, UK, Italy, Netherlands and Belgium). Sandrine Préfaut, Locala's Managing Director for Europe, outlines key trends.
Sam Bergius, Amazon : “Since January 2023, our Grade & Resell and liquidations programs sold more than 1 million products” Interviews Sam Bergius, Amazon Marketplace Manager, is responsible for Fulfillment By Amazon in the UK, managing FBA selling partners in both the U.K. and the European Union. Amazon has just postponed by 10 years a commitment to decarbonise half of all its shipping by 2030, so he explained his current sustainable roadmap to mind Retail.
Carrefour Banque: “The turnover generated by PASS cardholders is 2.4 times higher than other customers” Interviews Between now and 2026, the Carrefour Group has set up an objective to accelerate the digital transformation of financial services. Orli Hazan, C.E.O. of Carrefour Banque since February 2021, presents the initial developments underway and the incoming projects: omnichannel banking, improving the subscription process, improving customer knowledge and BNPL.
Interview Peter Pernot-Day, Shein: “With our production model, we have an unsold rate of 10%” Interviews The Singaporean ultra-fast fashion retailer, which is due to be listed on the New York Stock Exchange, is estimated as the world’s third largest fashion retailer. While Shein is accused of forced labour and regularly pinpointed for a poor ecological impact, Peter Pernot Day, Head of Global Strategy and Corporate Affairs for Shein Group, outlines the pure player’s business model in an interview with mind Retail.
Neil Pein, BNP Paribas : “We will launch SoftPOS as a pilot in Q2 2023” Interviews Axepta, which brings together cash solutions for retailers within BNP Paribas, integrated Floa's fractional payment offerings into customer service offerings in 2022. Neil Pein, Head of Payments Transformation at the group, gives an update on the innovations under development.
Guillaume Darrousez, CEO Petit Bateau: After 6 months, a second-hand spending customer starts buying our new products” Interviews Guillaume Darrousez, C.E.O. of the Petit Bateau children's wear brand, was a guest of the latest FrenchFounders meeting in Paris, attended by mind Retail. He shared future plans to combine carbon impact reduction with profitability.
