How Ingka increased staff retention by 5 points in 16 months In 2023, according to OC&C, staff turnover reached 56% for specialty retailers and 69% in food, with significant differences between store types and age groups. But at Ingka Group, HR team managed to improve employees' loyalty via a special program. Ulrika Biesert, Chief People Officer, and David Sinclair, Partner at OC&C, share their insights.
Crate & Barrel: design workshops generate 40% of store sales Americas Operating in the U.S.A. and Canada, furniture retailer Crate & Barrel (Otto Group) developed an appointment-only service offering advice on interior design and decoration. Results were presented on April 16, by CEO Janet Heyes at the World Retail Congress in Paris.
Strategic expansion in the Middle East for The Conran Shop Africa, Middle East The Conran Shop (sales of €30.75 million in the FY to March 2022, up by 65%) is moving part of the business to the Middle East.…
Troubled Maisons du Monde relies on Google’s AI to keep e-commerce afloat Europe Maisons du Monde is unveiling a recovery plan, that focused on a new franchising model. Meanwhile, it is taking stock of how to use AI to improve performance, including digital acquisition campaigns and product specification sheets. Constance Fouquet, Executive Director of Digital, IT & B2B, spoke to mind Retail ahead of the 1-to-1 show in Monaco.
