Home » Self-checkout, kiosks: Morrisons and Itsu focus on a more human touch Self-checkout, kiosks: Morrisons and Itsu focus on a more human touch Initially intended to save on staff costs, self-checkouts and order kiosks also caused customer dissatisfaction and smaller baskets. This is the observation made by two British retailers. Through Morgane Monteiro, Sophie Baqué. Published on 07 March 2025 à 11h48 - Update on 24 July 2025 à 10h03 Resources In the United Kingdom, the Japanese fast food chain Itsu (2023 turnover: €184 million, up 60% in a year) is backtracking on self-service ordering terminals. The business will increase the cash desks with staff from 1 to 3 in each of the 83 stores.… Morgane Monteiro, Sophie Baqué checkoutDigital and omnichanneldigital in storeMorrisonMorrisonspayment Read more Facing theft issues, Target, Walmart and Dollar General reduce access to self-checkout Automatic checkouts: Specialist retailers follow in supermarket footsteps At Marks & Spencer, self-checkout is taking root next to fitting rooms Automatic checkouts: Costco wants to step up controls on membership cards
