How GenAI is boosting the efficiency of customer relations and after-sales services Previously neglected in the a digital world, customer relations teams are now being boosted by the potential of GenAI. mind Retail takes a look at the most effective case studies in retail and e-commerce. With Hakim Naili (Boulanger), Fanny Tardif (Ba&sh), Marc Bussinenne (ManoMano), Intersport, Back Market, Clémence Decouvelaere (Platana), Michael Chaouat (Zendesk), Julien Hervouet (iAdvize) and Nicolas Pellissier (Klark).
[E-commerce Barometer 2024] In fashion and home-electrical goods, e-commerce stabilises at 40% in mature countries In 2023, e-commerce returned to growth in Germany, U.K., Switzerland and Italy but not in France. According to the 4th edition of our international barometer, based on data from 6 national federations, Germany dominates e-commerce in 3 categories: fashion, home electrical products and furniture. In the grocery sector, European e-commerce is dominated by France, with a market share of just under 12%.
Retail Media: Equativ acquires Kamino Retail The Equativ marketplace (owned by Bridgepoint since 2023) announced on September 26, 2024, the acquisition of Kamino Retail,…
Payment: Klarna arrives on Adyen’s EFTPOS terminals Swedish deferred payment specialist Klarna is planning to expand a presence in the physical retail sector using Adyen terminals.…
Free Couche Tard, spurned by 7/Eleven, wants to continue negotiations After the failed attempt to take over Carrefour in 2021, the US$38 billion offer from North American retailer Couche Tard (owner of Circle K stores,…
Lulu Group set to raise over US$1.5 billion via I.P.O. Announced 2 years ago, Emirati retailer Lulu Group (2023 sales of US$8 billion via 260 supermarkets and 24 malls) is set to go public at the beginning of November 2024.…
Emaar Properties invests US$400 million to expand the Dubai Mall The Dubai Mall (opened in 2008) is about to undergo major works. Owner Emaar Properties is investing US$410 million to expand the world’s 6th largest shopping centre,…
[confidential] Carrefour tests the retail media solution developed by Vusion and Mediaperformances In-store operational teams will be able to manage retail media campaigns That’s the promise of the partnership announced on September 18,…
Faced with Shein’s growth, the U.S. and the E.U. attack exemptions from customs duties As the Biden administration has been threatening TikTok in America, the ultra-fast fashion giant Shein (GMV of US$45 billion in 2023,…
TJX invests US$360 million in the Dubai-based Brands For Less While Primark announced a strategic partnership with Alshaya Group to enter the Gulf, the American TJX Co.…
Miniso’s acquisition of Yonghui supermarkets worries markets On September 23, Miniso (2023 sales: US$1.58 billion, up 14%) announced an investment of US$893 million to acquire a 29.4% stake in Chinese supermarket player Yonghui Superstores (2023 sales: US$11.6 billion).…
YouTube partners with e-tailer Shopee in 3 South Asian countries Faced with a dynamic growth of TikTok in South East Asia, YouTube Shopping (a subsidiary of Alphabet Inc.) and Shopee (a subsidiary of Sea Group,…
[case study] With Smartway’s AI, Auchan Retail targets a food breakage rate of 0.75% At Paris Retail Week, and while Smartway has just received €1.4 million in funding as part of the i-Nov innovation competition under Plan France 2030, Martine Demaret, Program Manager Officer at Auchan Retail, Delia Lourenco, Zebra Technologies Account Manager and Christophe Menez, Co-Founder of Smartway, present the results of their partnership to reduce food waste.
Amazon announces an end to remote working for administrative staff On September 16, 2024, Amazon‘s CEO Andy Jassy, announced the end of remote working for 350,000 administrative staff (i.e.…
Aldar Properties and Mubadala create a US$2.45 billion joint venture On September 18, the Prince and Chairman of the Executive Council of Abu Dhabi, Sheikh Khaled bin Mohamed,…
