Retail

Featured image of the article E-commerce: click-through rate down by 5.4% since Google AIO launch in France
E-commerce: click-through rate down by 5.4% since Google AIO launch in France
mind Retail has gained access to exclusive Ahrefs figures on the impact of Google "AI Overviews" responses for the e-commerce sector. Launched on July 22, 2026, in France as part of AI Mode, these...
Featured image of the article Electronic shelf labels: why the US regulator threatens rollout
Electronic shelf labels: why the US regulator threatens rollout
In the USA, the Federal Trade Commission has just required full transparency on the use of pricing algorithms based on personal data, under threat of penalties. In this regulatory framework...
O’Boticario rolls out AI diagnostics across 4,000 stores with Haut.ai
On August 18, Brazilian cosmetics retail chain O’Boticario (2025 GMV up by 6.7%) announced the deployment of skin analysis technology provided by Estonian start-up Haut.AI. It will be rolled...
21 August 2026
Before an IPO, Shein forced to reveal margin erosion in 2025 and impact of US tariff shock
Made public ahead of a Hong Kong listing planned for September, Shein’s financial documents, seen by mind Retail, confirm the shift experienced by the fast-fashion retailer. Despite a 8% sales...
Albertsons says its customers are buying more thanks to AI agents
Through its conversational assistant, the US grocery retailer is recording double-digit increases in e-commerce baskets. Eager to maximise their potential, it is changing tack and rolling out a...
18 August 2026
Heatwave : Learnings from a crash test for stores’ operating models
Within Europe, summer heatwaves highlight the vulnerability of store estates, with energy consumption surging up by to 30%, cold room and refrigerated cabinets breaking down, uncontrolled thermal...
Data - Market Indicator
Numbers that speak. Barometers, benchmarks and overviews: our analysis of key sector studies and data.
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Featured image of the article Facing SharkNinja’s hegemony, Carrefour and Darty gain ground on TikTok Shop
Facing SharkNinja’s hegemony, Carrefour and Darty gain ground on TikTok Shop
While Sephora follows in Ulta's footsteps on TikTok Shop in the US, mind Retail analyzed sellers performance in Q2 2026. Based on exclusive data from Lengow and Kalodata, this European market...
7 September 2026
Featured image of the article Before an IPO, Shein forced to reveal margin erosion in 2025 and impact of US tariff shock
Before an IPO, Shein forced to reveal margin erosion in 2025 and impact of US tariff shock
Made public ahead of a Hong Kong listing planned for September, Shein’s financial documents, seen by mind Retail, confirm the shift experienced by the fast-fashion retailer. Despite a 8% sales...
Featured image of the article E-commerce: click-through rate down by 5.4% since Google AIO launch in France
E-commerce: click-through rate down by 5.4% since Google AIO launch in France
mind Retail has gained access to exclusive Ahrefs figures on the impact of Google "AI Overviews" responses for the e-commerce sector. Launched on July 22, 2026, in France as part of AI Mode, these...
Featured image of the article Food barometer 2026: Walmart takes the lead in the global grocery e-commerce battle
Food barometer 2026: Walmart takes the lead in the global grocery e-commerce battle
Despite sustained growth for most grocery retailers in 2025, margins tightened and the hierarchy has reshuffled, favouring the most omnichannel and diversified companies, such as Walmart, Ahold...
Essentials
Master the fundamentals: key topics, essential players, strategic challenges.
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Featured image of the article OMS: agentic AI sets new standards for e-commerce orchestration
OMS: agentic AI sets new standards for e-commerce orchestration
Long confined to ‘click & collect’ or ‘ship from store’, Order Management Systems (OMS) are now expanding integration due to the rise of agentic AI which provides fine orchestration of flows...
18 December 2025
Featured image of the article Digital Product Passport: the regulatory weapon forcing the retail industry into a new era
Digital Product Passport: the regulatory weapon forcing the retail industry into a new era
With less than 6 months to go before the delegated Acts come into force, the Digital Product Passport crystallises a dual challenge: shifting from a linear model to a circular economy and enabling...
25 July 2025
Featured image of the article Refund fraud: how to detect and prevent it
Refund fraud: how to detect and prevent it
Refund fraud, long considered taboo but increasingly popular on social media, accounted for 15.1% of returns in the United States in 2024. Document fraud, amplified by AI, is also on the rise...
11 April 2025
Featured image of the article In the age of generative AI, new SEO levers are becoming essential
In the age of generative AI, new SEO levers are becoming essential
As an increasing share of traffic switches to AI search engines such as ChatGPT, Perplexity, Gemini and Copilot, SEO teams are reviewing their practices and organisation to increase visibility...
21 March 2025

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Featured image of the article September 2026
September 2026 Tuesday 01 September 2026
Analysis
Understanding change: deciphering business models, strategies and emerging challenges.
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Facing SharkNinja’s hegemony, Carrefour and Darty gain ground on TikTok Shop
While Sephora follows in Ulta's footsteps on TikTok Shop in the US, mind Retail analyzed sellers performance in Q2 2026. Based on exclusive data from Lengow and Kalodata, this European market...
7 September 2026
Why Shein emits twice as much CO2 as Inditex for equivalent revenue
On the occasion of an IPO, Shein revealed a carbon footprint of 25.5 million tonnes of carbon dioxide in 2025, up by 20% compared to a reference year. For an equivalent sales level, the fast...
From ChatGPT Ads to Amazon Alexa for Shopping: advertising in LLMs scales up in Europe
This summer, OpenAI successively rolled out its ChatGPT Ads platform in the UK and in 30 European countries. From formats used, CPM levels notably for FMCG products and the new role of GEO...
27 August 2026
Electronic shelf labels: why the US regulator threatens rollout
In the USA, the Federal Trade Commission has just required full transparency on the use of pricing algorithms based on personal data, under threat of penalties. In this regulatory framework...
21 August 2026
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Facing SharkNinja’s hegemony, Carrefour and Darty gain ground on TikTok Shop
While Sephora follows in Ulta's footsteps on TikTok Shop in the US, mind Retail analyzed sellers performance in Q2 2026. Based on exclusive data from Lengow and Kalodata, this European market...
7 September 2026
Fnac Darty to launch Wero on its e-commerce sites
According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...
4 September 2026
Why Shein emits twice as much CO2 as Inditex for equivalent revenue
On the occasion of an IPO, Shein revealed a carbon footprint of 25.5 million tonnes of carbon dioxide in 2025, up by 20% compared to a reference year. For an equivalent sales level, the fast...
Lidl’s owner continues cloud services offensive
With €2.2 billion in cloud revenue and growth 3 times faster than the rest of the business, Schwarz Group continues a technological shift. Between investments in its own data centres, buyouts in...
1 September 2026
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Résultats financiers des retailers de la GMS
Financial results of the world’s largest food and fashion retailers
Revenue, net profit, margin rates, share of online sales, stock market capitalisation… Every year, mind Retail analyses the main financial indicators of the world’s largest grocery and fashion...
Featured image of the article Which retail players have the best scores in the professional equality index?
Which retail players have the best scores in the professional equality index?
In France since 2019, companies with more than 50 employees have to provide the Ministry of Labour with a gender equality score. mind Retail analysed the scores of companies in 8 retail sectors.
4 November 1993
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our tailored monitoring: explore by themes, keywords, and emerging topics.
How AI gives control back to e-retailers: Onepoint’s analysis within a context of search dispersion
As the fragmentation of product discovery - or Search - becomes bigger, now split between social networks, marketplaces and LLMs - Lucie Pérus, Marketing and Customer Experience Manager at...
H1 review: LLM establish themselves as a new channel, retailers must keep up
In just six months, conversational AI engines such as ChatGPT and Gemini have evolved from mere curiosities into a major customer acquisition channel, now capturing almost 20% of referral traffic...
3 July 2026
All in Box signs with Advantail and prepares a conversational AI mode
Faced with declining occupancy rates and lower marketing budgets, property owners are seeking greater cost efficiency. This is a niche where All in Box is gaining traction. According to our...
Fnac Darty to launch Wero on its e-commerce sites
According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...
4 September 2026
Facing the limits of all-robotic hubs, Ocado struggles to pivot towards micro-fulfillment in stores
With a dual role as an online-only grocery player and a tech vendor providing white-label automation services for e-retailers, Ocado is refocusing a solution portfolio amid financial tensions. But...
31 August 2026
Towards a sale of Central European assets, Tesco follows in Carrefour’s footsteps
According to a Financial Times article citing sources close to the matter, Tesco is exploring the sale of its subsidiaries in Hungary, the Czech Republic and Slovakia. This represents a network of...
After supermarkets and fashion, Dior and Cartier are now the target of cyber attacks
As cyber attacks have been mushrooming in Europe's fashion and food sectors, luxury goods are not being spared. Recently, customer data from Dior (LVMH) and Cartier (Richemont) was raided.
Customer satisfaction: Actionable enhances product with an AI Data Analyst assistant
Just a year after launch, tech start-up Actionable, which specialises in predicting customer satisfaction, is picking up speed. With a product launch, ISO 27001 certification, an award at...
30 April 2025
ChatGPT transitions from a search engine to an e-commerce platform
While denying any affiliation practices, OpenAI is launching a new shopping experience directly within ChatGPT. A search engine connected to the web since October 2024, the platform now includes...
29 April 2025
Retail media & LLMs: navigating intent-driven and custom experiences
From store aisles to ChatGPT Ads placements, retail media is shifting away from traditional slots, formats and keywords toward intent-based targeting. Driven by lower access costs to LLMs, full...
31 August 2026
From ChatGPT Ads to Amazon Alexa for Shopping: advertising in LLMs scales up in Europe
This summer, OpenAI successively rolled out its ChatGPT Ads platform in the UK and in 30 European countries. From formats used, CPM levels notably for FMCG products and the new role of GEO...
27 August 2026
Retail media: Vusion strengthens its footprint with the acquisition of In-Store Media
As part of a strategy of vertical integration and boosted by a strong H1 2026, Vusion acquired Spanish retail media specialist In-Store Media (2025 revenue: €120 million). This debt-financed deal...
3 August 2026
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Retail media & LLMs: navigating intent-driven and custom experiences
From store aisles to ChatGPT Ads placements, retail media is shifting away from traditional slots, formats and keywords toward intent-based targeting. Driven by lower access costs to LLMs, full catalog connectivity via Lemrock, multi-retailer data pooling through Dunnhumby, and the rise of...
Our articles to stay up to date on the topic
Featured image of the article Retail media & LLMs: navigating intent-driven and custom experiences
From ChatGPT Ads to Amazon Alexa for Shopping: advertising in LLMs scales up in Europe
This summer, OpenAI successively rolled out its ChatGPT Ads platform in the UK and in 30 European countries. From formats used, CPM levels notably for FMCG products and the new role of GEO...
27 August 2026
E-commerce: click-through rate down by 5.4% since Google AIO launch in France
mind Retail has gained access to exclusive Ahrefs figures on the impact of Google "AI Overviews" responses for the e-commerce sector. Launched on July 22, 2026, in France as part of AI Mode, these...
Roxane Laigle (Lemrock): “With the rise of AI, the CPC or CPM advertising model will lose ground to buying intent”
While AI is now part of 40% of purchasing journeys, Lemrock intends to become the key infrastructure connecting retailers' product catalogues to conversational engines (ChatGPT, Perplexity...
27 July 2026
Retail media: Vusion strengthens its footprint with the acquisition of In-Store Media
As part of a strategy of vertical integration and boosted by a strong H1 2026, Vusion acquired Spanish retail media specialist In-Store Media (2025 revenue: €120 million). This debt-financed deal...
3 August 2026
View the entire dossier
H1 review: LLM establish themselves as a new channel, retailers must keep up
In just six months, conversational AI engines such as ChatGPT and Gemini have evolved from mere curiosities into a major customer acquisition channel, now capturing almost 20% of referral traffic to e-commerce sites in the USA and 10% in Brazil and in India. Faced with this lightning-fast...
Our articles to stay up to date on the topic
Featured image of the article H1 review: LLM establish themselves as a new channel, retailers must keep up
How to master AI acceleration: key takeaways of the mind Retail Day 2026
[Executive talks] More than 100 people were present in Paris on June 25, at Onepoint offices, for the 3rd edition of mind Retail Day. Discussions were under the theme of mastering AI acceleration...
2 July 2026
According to Euromonitor, AI engines will influence 13% of global e-commerce sales by 2029
As traffic coming from ChatGPT, Gemini or Perplexity to e-commerce websites jumped by 390% last year, retailers are losing control of their audience and consumers now trust LLM (38%) more than...
From traffic acquisition to visibility in LLM, the new challenge of marketing teams
As AI engines have become a new distribution channel and access point to consumers in a saturated retail market, mind Retail attended Shoptalk Europe and asked a dozen of retailers, analysts and...
Rik Strubel, Douglas: “Traffic from LLMs converts 25% better than traditional web traffic”
For the European beauty retailer Douglas (2025 revenue: €4.58 billion, up by 3.5%), with one-third of online sales, traffic coming from LLM is becoming increasingly important, with differences by...
11 June 2026
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How will agentic commerce translate into physical stores?
As the race towards agentic AI accelerates, blurring the boundaries between e-commerce sites, marketplaces and large conversational models, retailers are reorganising their infrastructures around an omnichannel unified architecture. This is highlighted by Walmart’s historic achievement of...
Our articles to stay up to date on the topic
Featured image of the article How will agentic commerce translate into physical stores?
View the entire dossier
WhatsApp, rich SMS, YouTube, TikTok: Focus on the conversational levers that engage the most
Beyond traditional stores and e-commerce sites, retail has shifted to conversational omnichannel, where WhatsApp, RCS, and live shopping are becoming drivers of conversion and lifetime value. At the start of 2026, initiatives are flourishing. These include a RCS button POC at Google My Business...
Our articles to stay up to date on the topic
Featured image of the article WhatsApp, rich SMS, YouTube, TikTok: Focus on the conversational levers that engage the most
View the entire dossier

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Picnic plans to open a 3rd warehouse in France
To support growth, the Dutch online grocery retailer Picnic (global revenue 2025 : 1.5 billion euros, up by 25%) continues to concentrate their logistics network. In France, revenue was reported...
23 January 2026
Customs duties: Shein and Temu raise prices
In the United States, in response to Donald Trump’s decision to raise customs duties to 145% on Chinese imports and end the de minimis rule from May 2, Asian e-commerce giants Shein and Temu...
With 40% of online sales, Best Buy is banking on influence to reach a new level
In the U.S.A., with preparation for a marketplace by June 2025, Best Buy (2024 turnover US$41.5 billion, down by 4.4%) launched an affiliate programme for content creators on April 8. Not yet...
mind Retail
Data - Personalities
Track the moves. Executive profiles to identify key players, their career paths, and areas of expertise.
1
Before an IPO, Shein forced to reveal margin erosion in 2025 and impact of US tariff shock
Made public ahead of a Hong Kong listing planned for September, Shein’s financial documents, seen by mind Retail, confirm the shift experienced by the fast-fashion retailer. Despite a 8% sales...
2
Electronic shelf labels: why the US regulator threatens rollout
In the USA, the Federal Trade Commission has just required full transparency on the use of pricing algorithms based on personal data, under threat of penalties. In this regulatory framework...
3
O’Boticario rolls out AI diagnostics across 4,000 stores with Haut.ai
On August 18, Brazilian cosmetics retail chain O’Boticario (2025 GMV up by 6.7%) announced the deployment of skin analysis technology provided by Estonian start-up Haut.AI. It will be rolled...
21 August 2026
4
E-commerce: click-through rate down by 5.4% since Google AIO launch in France
mind Retail has gained access to exclusive Ahrefs figures on the impact of Google "AI Overviews" responses for the e-commerce sector. Launched on July 22, 2026, in France as part of AI Mode, these...
5
Which 3 retailers structured their AI governance this summer?
This summer, Target, PVH Corp and B&M simultaneously reinforced their executive teams with the creation of dedicated AI roles. A move marking the shift from experimentation to the...
17 August 2026
6
Albertsons says its customers are buying more thanks to AI agents
Through its conversational assistant, the US grocery retailer is recording double-digit increases in e-commerce baskets. Eager to maximise their potential, it is changing tack and rolling out a...
18 August 2026
Most viewed articles of the month
Content that matters: what your peers are reading, what shapes their perspectives.
How AI gives control back to e-retailers: Onepoint’s analysis within a context of search dispersion
As the fragmentation of product discovery - or Search - becomes bigger, now split between social networks, marketplaces and LLMs - Lucie Pérus, Marketing and Customer Experience Manager at...
H1 review: LLM establish themselves as a new channel, retailers must keep up
In just six months, conversational AI engines such as ChatGPT and Gemini have evolved from mere curiosities into a major customer acquisition channel, now capturing almost 20% of referral traffic...
3 July 2026
All in Box signs with Advantail and prepares a conversational AI mode
Faced with declining occupancy rates and lower marketing budgets, property owners are seeking greater cost efficiency. This is a niche where All in Box is gaining traction. According to our...
Fnac Darty to launch Wero on its e-commerce sites
According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...
4 September 2026
Facing the limits of all-robotic hubs, Ocado struggles to pivot towards micro-fulfillment in stores
With a dual role as an online-only grocery player and a tech vendor providing white-label automation services for e-retailers, Ocado is refocusing a solution portfolio amid financial tensions. But...
31 August 2026
Towards a sale of Central European assets, Tesco follows in Carrefour’s footsteps
According to a Financial Times article citing sources close to the matter, Tesco is exploring the sale of its subsidiaries in Hungary, the Czech Republic and Slovakia. This represents a network of...
After supermarkets and fashion, Dior and Cartier are now the target of cyber attacks
As cyber attacks have been mushrooming in Europe's fashion and food sectors, luxury goods are not being spared. Recently, customer data from Dior (LVMH) and Cartier (Richemont) was raided.
Customer satisfaction: Actionable enhances product with an AI Data Analyst assistant
Just a year after launch, tech start-up Actionable, which specialises in predicting customer satisfaction, is picking up speed. With a product launch, ISO 27001 certification, an award at...
30 April 2025
ChatGPT transitions from a search engine to an e-commerce platform
While denying any affiliation practices, OpenAI is launching a new shopping experience directly within ChatGPT. A search engine connected to the web since October 2024, the platform now includes...
29 April 2025
Retail media & LLMs: navigating intent-driven and custom experiences
From store aisles to ChatGPT Ads placements, retail media is shifting away from traditional slots, formats and keywords toward intent-based targeting. Driven by lower access costs to LLMs, full...
31 August 2026
From ChatGPT Ads to Amazon Alexa for Shopping: advertising in LLMs scales up in Europe
This summer, OpenAI successively rolled out its ChatGPT Ads platform in the UK and in 30 European countries. From formats used, CPM levels notably for FMCG products and the new role of GEO...
27 August 2026
Retail media: Vusion strengthens its footprint with the acquisition of In-Store Media
As part of a strategy of vertical integration and boosted by a strong H1 2026, Vusion acquired Spanish retail media specialist In-Store Media (2025 revenue: €120 million). This debt-financed deal...
3 August 2026