AI-driven job cuts on the rise in tech sector Americas As leading tech companies ramp up investment in artificial intelligence (AI) and roll out transformation plans to boost its development, layoffs across the sector are increasing. But are the job cuts at firms like Microsoft, Accenture, Intel, and Salesforce truly driven by AI? The reality appears more complex.
Clémence Le Floch: “After the Klarna card, 12-installment payments are coming to France and a mobile plan will follow” Four years after launching in France, the Swedish payment specialist Klarna claims 6.6 million end customers and 21,000 partner retailers. Clémence Le Floch, Country Manager, reviews the company’s progress in France and details the roadmap: after savings accounts, now the card, 12-installment payments and even a mobile plan. The goal is to become a daily-use neobank.
The French OECD contact point urges Shein to comply with international human rights standards Europe As Shein faces controversy over recent partnerships with Pimkie and BHV (SGM), the French National Contact Point (NCP) of the OECD published on September 29 ten recommendations urging the fast-fashion platform to review its model and apply a duty of vigilance.
[mind Info] Thanks to a conversational chatbot, La Grande Récré triples e-commerce conversion rates Europe While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries, average basket size and conversion rate. Here are the figures.
Cosmetics: How start-up Aiso multiplied by 5 the visibility of U.S. brand Particle on ChatGPT Americas Since March 2025, Israeli start-up Aiso has been working with the U.S. online brand Particle, a specialist in men’s cosmetics, to strengthen visibility on ChatGPT. In 6 months, impressions have multiplied by five and traffic from the LLM increased by 2.5%. For mind Retail, C.E.O. Benjamin Tannenbaum explains the technological mechanisms behind the solution.
ChatGPT reaches a milestone: 10% of conversations are about shopping, clicks surge Europe As the use of OpenAI’s search engine becomes part of daily life for more than 40% of Internet users according to Yext, U.S. research firm Sensor Tower has analysed prompts related to shopping. At the end of June 2025, 10% of requests were already commerce-related, a share that is due to rise with Black Friday and the holiday season.
How Ikea France optimises store management control with AI Europe In a context of declining sales for Ikea France, down by 3.6% in 2024, Christophe Cadic, Digital Director, presented the Good Practices Assistant during the Hubforum. Dedicated to Management Controllers, this intelligent agent accelerates store performance analysis and identifies cost centers and opportunities for optimisation.
Scope 3 carbon footprint: How Auchan is moving toward eco-selection of suppliers Europe Auchan Retail is taking another step forward in the decarbonisation of Scope 3 emissions. Since August, the retailer has begun including smaller suppliers in the measurement of CO2 emissions. Majid Daki, Climate Project Manager at Auchan Retail, presented the group’s new initiative during the Produrable trade show.
Start-up under the microscope French start-up Gaudier pivots toward in-store customer data Originally focused on producing sampling machines and sensors for the beauty sector, start-up Gaudier, incubated at LVMH’s innovation lab, is now making a strategic shift toward in-store customer data collection through IoT. Aiming to compete with RetailNext, Footfallcam and Kepler, it has just signed a deal with L’Oréal in Mexico to equip 1,000 stores, mind Retail learned. C.E.O. and co-Founder Arthur Hagiage shares the roadmap of a start-up already working with Coty, Dior Parfums, Sephora, Burberry, Cartier, Yves Saint Laurent and Tiffany and Co.
Nacera Bekhat, CNIL: “Walking through a store aisle does not mean I have consented to data processing” In 2024, complaints related to the retail sector represented 19% of all complaints received by the French Data Protection Agency (CNIL). As in-store data capture technologies multiply, powered by IoT via smart cameras or counting sensors near screens, screens, Nacera Bekhat, Head of the Digital Economy and Financial Sector at the CNIL, presents the current stakes for the retail sector.
U.S.A: ByteDance transfers control of TikTok to investor consortium Americas On September 25, Donald Trump signed an executive order mandating the sale of TikTok’s U.S. operations, a subsidiary of ByteDance (2024 revenue: US$155 billion,…
Prolong signs Mellow Yellow and expands into new verticals Europe After Veja and The North Face, Prolong has signed four new retail partners, mind Retail learned. Ahead of a second funding round, the start-up specialising in after-sales and returns management is also expanding into new market segments.
OpenAI enables U.S. users to purchase Etsy products directly within ChatGPT Americas On September 29, OpenAI (H1 2025 revenue: US$4.3 billion, up by 16% year-on-year, net loss of US$2.5 billion) launched a native e-commerce feature for the ChatGPT LLM in the U.S.A.…
Casino : Jean-Charles Naouri tried for corruption and stock price manipulation Europe Jean-Charles Naouri, former C.E.O. of Casino, has been on trial since October 1, 2025, for stock price manipulation, corruption and money laundering, alongside three former executives and a media publisher. The trial, scheduled to run until October 22, will determine penalties for the defendants, each facing a fine of € 500,000 and up to 10 years in prison.
Exclusive France: Intersport invests €40 million in automating a mega-warehouse with TGW Europe On October 1, 2025, Intersport inaugurated a new automated warehouse in the French Eastern region (Plaine de l’Ain). Expanded to 82,000 sq.m and fully financed by the cooperative with a €40 million investment, the facility is now equipped with TGW order-picking robots to support the growth of omnichannel operations and the rollout of in-store click & collect. Details were shared with us by Gérard Leclerc, C.E.O. of Intersport France and Belgium.
Start-up under the microscope French start-up Gaudier pivots toward in-store customer data Originally focused on producing sampling machines and sensors for the beauty sector, start-up Gaudier, incubated at LVMH’s innovation lab, is now making a strategic shift toward in-store customer data collection through IoT. Aiming to compete with RetailNext, Footfallcam and Kepler, it has just signed a deal with L’Oréal in Mexico to equip 1,000 stores, mind Retail learned. C.E.O. and co-Founder Arthur Hagiage shares the roadmap of a start-up already working with Coty, Dior Parfums, Sephora, Burberry, Cartier, Yves Saint Laurent and Tiffany and Co.
[2025 Fashion Barometer] Inditex, Fast Retailing, Shein, Nike… Who is really winning the battle for profits? Which omnichannel fashion retailers boosted online sales during the last financial year? How has their store network evolved? What is the impact on profitability? In the 3rd edition of our barometer, which compares the performance of the world's Top 13 retailers, mind Retail reveals the e-commerce plateau that most retailers have reached. While Shein and Zalando have gained market share and posted a 2.5% net margin, it is still traditional retailers who dictate the rules of profitability and capitalisation.
[Puma sale] In an anxious market, how much room for price manoeuvre do Nike, Adidas and JD Sports have? As Kering's holding company sells Puma, mind Retail analysed the latest financial results of the footwear retailers and their commercial and pricing strategies. Here are the key figures to understand the trajectory and room for manoeuvre of Nike, JD Sports, Footlocker and Adidas.
European lockers: Mondial Relay aligns France with InPost’s best practices No labels, remote opening, native QR codes... After the addition of 3,000 lockers in France in a year, Mondial Relay (InPost group) is launching a new label-free parcel delivery feature, inspired by practices in the U.K. and Poland, where it accounts for the majority of C2C deliveries. In an interview with mind Retail, Marketing Director Frederique Lancien reveals ambitions and key figures behind new customer journeys, which aim to establish new logistics standards.
Start-up under the microscope Customer satisfaction: Actionable enhances product with an AI Data Analyst assistant Europe Just a year after launch, tech start-up Actionable, which specialises in predicting customer satisfaction, is picking up speed. With a product launch, ISO 27001 certification, an award at One-to-One Monaco conference, and new staff, C.E.O and Co-Founder Nicolas Rieul spoke with mind Retail to reveal the company's ambitions.
[mind Retail Day] How AI has become a performance lever for physical stores How can omnichannel retailers make the most of AI technologies, whether generative or not? What results can they expect? The mind Retail Day, held in Paris on June 19, offered an opportunity to take stock of these issues with Réuel Mizrah, Managing Director of La Maison Convertible, Marine Morel, Head of Innovation at Saint-Maclou and Benoît Sétif, Executive Director at Fifty-Five consultancy.
Clémence Le Floch: “After the Klarna card, 12-installment payments are coming to France and a mobile plan will follow” Four years after launching in France, the Swedish payment specialist Klarna claims 6.6 million end customers and 21,000 partner retailers. Clémence Le Floch, Country Manager, reviews the company’s progress in France and details the roadmap: after savings accounts, now the card, 12-installment payments and even a mobile plan. The goal is to become a daily-use neobank.
Nacera Bekhat, CNIL: “Walking through a store aisle does not mean I have consented to data processing” In 2024, complaints related to the retail sector represented 19% of all complaints received by the French Data Protection Agency (CNIL). As in-store data capture technologies multiply, powered by IoT via smart cameras or counting sensors near screens, screens, Nacera Bekhat, Head of the Digital Economy and Financial Sector at the CNIL, presents the current stakes for the retail sector.
Logan Kluth, Blue Yonder: “Very soon, we will offer warehousing features tailored to each industry” Aa Blue Yonder signed another acquisition last month with Optoro's takeover, mind Retail spoke with Logan Kluth, Product Director at Blue Yonder, which specialises in digital demand and replenishment solutions. He details the user case studies for AI in omnichannel planning, inventory management, in-store execution and order orchestration within his software.
Clémence Le Floch: “After the Klarna card, 12-installment payments are coming to France and a mobile plan will follow” Four years after launching in France, the Swedish payment specialist Klarna claims 6.6 million end customers and 21,000 partner retailers. Clémence Le Floch, Country Manager, reviews the company’s progress in France and details the roadmap: after savings accounts, now the card, 12-installment payments and even a mobile plan. The goal is to become a daily-use neobank.
Jean-Yves Gras, Colissimo: “By October 2025, we will offer photos of packages in mailboxes or at home upon delivery” Europe In an e-commerce market that is growing in volume but disrupted by the pull of out-of-home consumption, Colissimo is adopting innovative AI digital twin and package tracking technologies. The goal is to optimise delivery efficiency, reduce parcel fraud and smooth out peak loads. In an interview with mind Retail, C.E.O. Jean-Yves Gras details his tech, data and customer journey roadmap for the coming months.
Thibault Tabard, Ingka: ‘With 2 to 3 openings per year, we are aiming for 20 design studios by 2030’ As Ikea expands urban stores dedicated to project design, mind Retail wanted to understand the results. How many appointments were made last year ? What is the uplift in consumer spending ? We have an exclusive analysis from Thibault Tabard, Director of Expansion for France at Ingka, the group's first franchisee.
Kiabi to open soon 70 corners in Auchan hypermarkets Kiabi unveiled their strategic roadmap for 2023. This includes expanding products for children and babies, launching the new marketplace in Spain and Italy and massively rolling out “corners” at Auchan hypermarkets.
Free Apparel Group opens first “phygital” fashion store in Dubai Sit comfortably on a couch in front of a giant screen showing brand images like Calvin Klein or Tommy Hilfiger. Select the items you like on the shelves provided.…
Ingka Centres starts construction of a first Indian mall … Ingka Centres, a subsidiary of the Ingka Group (turnover of €37.4 billion in the fiscal year to August 2021 up by 6% year-on-year) started construction of the Gurugram mixed-use complex on 16 August 2022.…
[Inflation Barometer] Despite inflation stabilising in 2024, European retail is still being penalised by prices that are too high In 2024, inflation reached a moderate level of +2.4% in both the Eurozone and the U.S.A. In the long term, the gap in terms of consumption is real: over 3 years, food inflation reached +25% in Europe compared with +15% in the USA. This price uplift is penalising the retail sector in France and Germany. In the USA, however, the retail sector is in good health.
data Black Friday : European average online spending up 14% in 2024 In Western Europe, Black Friday 2024 was characterised by an increase in spending and volumes (no inflation effect) and a massive recruitment of new e-shoppers. Although customers' participation, at 46%, exceeded the 2020 peak, the marketplaces imposed their rules. TikTok Shop is now one of the 10 best-performing sites.
Temu gained 5.4 million visitors in France in Q3 2024, versus 344,000 for Amazon Europe In Q3 in France, of the 6 online retailers that gained over a million monthly Unique Visitors (UVs), 5 were marketplaces. Whilst Temu leads the way, with a gain of 5.4 million visitors, Carrefour is also doing well.
Peak season 2025: From generative AI to conversion, the innovative strategies of Galeries Lafayette, La Grande Récré, Boozt and Blissim How are retailers and e-merchants preparing for peak season 2025? With the rise of generative AI engines in customer searches and LLM tools, what are the priorities for Digital and Omnichannel Directors to optimise conversion? Elisa Ouvrard (La Grande Récré), Régis Pennel (Galeries Lafayette), Romain Roulleau (Kingfisher), Maria Moreau (Boozt) and Amandine Pérot (Blissim) share with mind Retail their priorities for a transformative Q4.
[Luxury Barometer] Global Top 5 in 2024: a delicate balance As Richemont and Chanel publish 2024 accounts (May 2025), mind Retail analyses the health of the world's top five luxury brands—LVMH, Chanel, Hermès, Kering, and Richemont—using 5 indicators. While the global market is experiencing a second year of decline, Hermès and Richemont are standing out with gains in market capitalisation, sales growth and, for the former, a record margin of 30.3%. Conversely, LVMH, Chanel and Kering are seeing sales and market capitalisation melt away.
In 2024, which retailers have the best scores on the professional equality index? In 2024, 1,812 online and omnichannel retailers with more than 50 staff reported their score on the professional gender equality index to the French Ministry of Labour. mind Retail analysed the scores of companies in 8 retail sectors for the financial year ending in December 2024.
AI-driven job cuts on the rise in tech sector Americas As leading tech companies ramp up investment in artificial intelligence (AI) and roll out transformation plans to boost its development, layoffs across the sector are increasing. But are the job cuts at firms like Microsoft, Accenture, Intel, and Salesforce truly driven by AI? The reality appears more complex.
Portugal: a Glovo delivery rider recognised as an employee by the Supreme Court In a ruling on May 28, the Supreme Court of Justice of Portugal reclassified the relationship between an independent food delivery rider and the Glovo platform as an employment relationship.…
AI-driven job cuts on the rise in tech sector Americas As leading tech companies ramp up investment in artificial intelligence (AI) and roll out transformation plans to boost its development, layoffs across the sector are increasing. But are the job cuts at firms like Microsoft, Accenture, Intel, and Salesforce truly driven by AI? The reality appears more complex.
The French OECD contact point urges Shein to comply with international human rights standards Europe As Shein faces controversy over recent partnerships with Pimkie and BHV (SGM), the French National Contact Point (NCP) of the OECD published on September 29 ten recommendations urging the fast-fashion platform to review its model and apply a duty of vigilance.
[mind Info] Thanks to a conversational chatbot, La Grande Récré triples e-commerce conversion rates Europe While AI conversational chatbots have become widespread in e-commerce, La Grande Récré shared with mind Retail the results of the tool launched in summer 2025 with iAdvize: number of queries, average basket size and conversion rate. Here are the figures.
