Staff incentives. What are variable pay schemes for a digital age?

“Beyond individual incentives based on physical sales, it is necessary to integrate customer satisfaction criteria in a collective and more qualitative approach”

Through . Published on 26 February 2021 à 13h57 - Update on 26 February 2021 à 15h13

Primeum specialises in variable wage strategies. In the retail industry, how are store staff rewarded?  

Hervé de Riberolles : According to our latest study conducted in 2019, the variable pay of in-store sales staff represented 9% of total salaries for mass market retailers.…