Home » [mind Retail Exclusive] MediaMarkt aims to boost after-sales service performance with AI-enhanced advisors [mind Retail Exclusive] MediaMarkt aims to boost after-sales service performance with AI-enhanced advisors Behind the scenes of Shoptalk, mind Retail spoke with Henny Steiniger, VP of Customer Experience at MediaMarkt. She revealed her ambitions for the new after-sales chatbot enhanced with generative AI, launched in early May 2025 and designed for in-store advisors. Through Morgane Monteiro. Published on 17 June 2025 à 12h38 - Update on 23 July 2025 à 18h39 Resources German electrical goods retailer MediaMarkt, a subsidiary of Ceconomy (2024 turnover: €22.4 billion, up 0.9% at constant exchange rates, including 22.8% of online sales) presented at Shoptalk the new AI chatbot for in-store after-sales advisors during a session dedicated to post-purchase services.… Morgane Monteiro AIASVDigital and omnichannelgenerative IAMediamarktomnichannelRetailer and e-commerce Read more How GenAI is boosting the efficiency of customer relations and after-sales services [Shoptalk] At Tesco, the ship-from-store model is reaching limits at 30% of online sales per store Words from retail leaders: how to prioritise the use of AI in project mode Exclusive [mind Retail Exclusive] Adeo and United.b digitalise after-sales service with Platana
