Jean-Yves Gras, Colissimo: “By October 2025, we will offer photos of packages in mailboxes or at home upon delivery”

Faced with the challenges of fraud during deliveries (non-receipt claims, theft from mailboxes), Colissimo launched a QR code security feature for delivered orders in early 2024. How is this service developing?

With a return rate of between 6% and 8% in France and increasing cases of fraud, parcel tracking is a fundamental issue. For years, we have been scanning parcels at every stage of the supply chain until they reach a customer, and customers have been receiving emails or text messages indicating where their parcel is (according to the e-merchant’s commercial policy, Editor’s note). In February 2024, to enhance the security of delivered parcels, particularly for high-value items (€60 or €80 and above), we launched the “reinvented signature” with a QR code. To receive a parcel, customers must give the delivery driver a code or show them a QR code to scan.…