Home » [mind Retail Exclusive] Adeo and United.b digitalise after-sales service with Platana [mind Retail Exclusive] Adeo and United.b digitalise after-sales service with Platana In the D.I.Y. and electronics sectors, Adeo and United.b are tackling the challenge of after-sales service efficiency and data exploitation head on. mind Retail details how two new retailers are about to go live with innovative services. Through Sophie Baqué. Published on 10 January 2025 à 16h24 - Update on 24 July 2025 à 10h31 Resources According to our sources, the Platana’s digitalisation platform for after-sales service is gaining ground in the DIY and electronics sector. The start-up offers SaaS software with processes to be implemented to optimise after-sales services and a mobile application to improve operational efficiency at a store level.… Sophie Baqué dataDigital and omnichannelomnichanneloperational efficiencysales experience Read more How GenAI is boosting the efficiency of customer relations and after-sales services Leroy Merlin halves Board and starts a vast redundancy plan Analyse Chatbot: between Castorama and ManoMano, the transformation capacity of GenAI can be doubled
