Home » With Vox IA, Covéa visualises – and soon will manage – the customer experience With Vox IA, Covéa visualises – and soon will manage – the customer experience To gain competitive advantage, insurer Covéa is improving customer experience by developing an AI-powered solution dedicated to analysing customer feedback: Vox IA. Through Christophe Auffray. Published on 24 February 2025 à 17h24 - Update on 24 July 2025 à 11h14 Resources In a challenging insurance market (climate disruptions, intensifying competition, declining consumer spending), Covéa (MAAF, MMA, GMF, PartnerRe)—the world’s 10th-largest reinsurer—is betting on a different customer experience to fight the competition.… Christophe Auffray AIconsumer experiencecustomer experienceInsurance Read more How GenAI is boosting the efficiency of customer relations and after-sales services How ManoMano capitalises on AI to earn sales conversion points Exclusive [mind Retail Exclusive] Back Market presents 6-month report on virtual payment card Affinity insurances : 18 months' imprisonment sought for SFAM's CEO
