In the midst of the crisis, Mark Zuckerberg announced the launch of Facebook Shops, a free feature for merchants that allows them to create online stores using Facebook and Instagram. “Facebook (Editor’s note: 3 billion users and exploding messenger services, including WhatsApp and FB Messenger) wants to offer seamless, frictionless shopping that is attractive for any retailer, whether a small business or a massive brand,” explained Wade Eager, Head of Retail at Facebook UK during the conferenc
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