Essentials
Top essentials
OMS: agentic AI sets new standards for e-commerce orchestration
Long confined to ‘click & collect’ or ‘ship from store’, Order Management Systems (OMS) are now expanding integration due to the rise of agentic AI which provides fine orchestration of flows...
- Retail
- Retail tech
18 December 2025
Digital Product Passport: the regulatory weapon forcing the retail industry into a new era
With less than 6 months to go before the delegated Acts come into force, the Digital Product Passport crystallises a dual challenge: shifting from a linear model to a circular economy and enabling...
- Retail
- Economy and regulators
25 July 2025
Refund fraud: how to detect and prevent it
Refund fraud, long considered taboo but increasingly popular on social media, accounted for 15.1% of returns in the United States in 2024. Document fraud, amplified by AI, is also on the rise...
- Retail
- Retail tech
11 April 2025
In the age of generative AI, new SEO levers are becoming essential
As an increasing share of traffic switches to AI search engines such as ChatGPT, Perplexity, Gemini and Copilot, SEO teams are reviewing their practices and organisation to increase visibility...
- Retail
- Retailer and e-commerce
21 March 2025
Dynamic pricing: how to optimise your prices with AI?
AI, integrating customer reviews into pricing strategies, personalised pricing... Between falling volumes, inflation and funding pressures, pricing strategies have become key to maintain a balance...
15 November 2024
Web-to-store, drive-to-store: how to generate in-store traffic and build customer loyalty
Fighting for market share with pure-players, shrinking consumer demand, making retail rents profitable... As footfall keeps decreasing in stores, drive-to-store has become an essential lever for...
24 October 2024
How GenAI is boosting the efficiency of customer relations and after-sales services
Previously neglected in the a digital world, customer relations teams are now being boosted by the potential of GenAI. mind Retail takes a look at the most effective case studies in retail and...
1 October 2024
Social commerce: engaging, converting and retaining Gen Z
With 5.17 billion users by 2024, and the rise of TikTok Shop in the U.K. and the U.S.A., social networks are a key acquisition and engagement channel for brands. With the arrival of TikTok Shop in...
29 August 2024
CSRD: Why global retailers are more exposed
Eight months before the publication of the first extra-financial reports, CSRD is shaping up to be a major challenge for European retailers. Headaches include collecting data from globalised...
30 May 2024
In Europe, fractional payments are becoming the norm
The context44% of Europeans use BNPL (Buy Now Pay Later) at least from time to time, according to a study carried out by Kantar for Floa in December 2023 in France, Germany, Italy, Portugal...
2 May 2024
Last mile: the new levers of mutualization
As the retail sector is trying to optimize the last-mile efficiency, mind Retail interviewed an array of retailers and tech solutions providers (Woop, Delipop, OuiDrop, Shopopop, Yper...)...
2 April 2024
Retail tech: What are the best-performing vendor technologies?
As retailers struggle to retain staff amidst more volatile demands from consumers, tech platforms refining vendor businesses are innovating in all areas. These include task planning, messaging...
7 March 2024
How retail professionals are adopting generative AI
The contextWhilst AI has been an integral part of retailers’ organisations for over 10 years, the deployment of generative AI marks a new stage. Since November 2022, when ChatGPT 3.5 was...
7 September 2023
CRM: The new levers of customer loyalty
Purchasing power, consumer volatility, rising digital acquisition costs… At a time when retail is being shaken by a host of challenges, loyalty is once again becoming an essential lever for...
12 June 2023
Cashback: a successful sales option to relieve pressure on spending
Well-established in English-speaking countries, cashback attracted French consumers in 2022. Driven by inflation and households budget constraints, this option is a marketing lever, allowing...
31 March 2023
A year of crisis: Retailers’ initiatives to cope with the purchasing power drop
A year after war in Ukraine, grocery retailers are facing a generalised range of cost inflation for energy and also products. What strategies must be adopted to face this unprecedented crisis of...
9 March 2023
Guarantees and insurance: new drivers of conversion and customer satisfaction
5-year warranty on household appliances or telephony, on optical and audio prostheses, "buy back" programmes in fashion, insurance on skis at Decathlon, buyers' warranty on Vinted. Affinity...
9 February 2023
Trends in 2023 for transformation of the retail market
After 2 years of accelerating e-commerce followed by 2022 as a year of energy and inflation crisis, plus a summer of climate emergency, the context for 2023 is uncertain. Retailers are caught...
12 January 2023
E-retail media: a market in the process of a formal structure
Booming since the Covid-19 pandemic, the development of advertising on e-commerce sites is accelerating in Europe and worldwide. Players are now organising the supply, demand and tools to make it...
2 December 2022
Pre-orders, on-demand manufacturing, planning are all innovations in a supply chain
Eco-responsibility, control of unsold goods and cautious investment are all part of a supply chain as the linchpin of retail. However, as the core of issues includes rising costs, geopolitical...
- Retail
- Retailer and e-commerce
9 November 2022
Our mind news
The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...
10 September 2026
By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...
10 September 2026
According to our information, Fnac Darty is about to deploy European payment solution Wero, based on account-to-account instant transfers, on its e-commerce sites. Already active in Germany at...
- Retail
- mind Exclusive
- Retail tech
4 September 2026
On the occasion of an IPO, Shein revealed a carbon footprint of 25.5 million tonnes of carbon dioxide in 2025, up by 20% compared to a reference year. For an equivalent sales level, the fast...
3 September 2026
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Before an IPO, Shein forced to reveal margin erosion in 2025 and impact of US tariff shock
Made public ahead of a Hong Kong listing planned for September, Shein’s financial documents, seen by mind Retail, confirm the shift experienced by the fast-fashion retailer. Despite a 8% sales...
- Retail
- Property and investors
- Analysis
21 August 2026
2
O’Boticario rolls out AI diagnostics across 4,000 stores with Haut.ai
On August 18, Brazilian cosmetics retail chain O’Boticario (2025 GMV up by 6.7%) announced the deployment of skin analysis technology provided by Estonian start-up Haut.AI. It will be rolled...
- Retail
- Retailer and e-commerce
- News
21 August 2026
3
Hugues Chanoine (Hygie31 Digital): “The next step is to eliminate filters to move to 100% conversational search”
The Hygie31 retail group, known for the Lafayette Pharmacies, is continuing to transform its websites, driven by Cocooncenter. Thanks to an AI strategy and a fully redesigned IT architecture, it...
10 September 2026
4
ChatGPT: Bureau Vallée’s recipe to capture back-to-school spending
By launching a conversational chatbot with Algolia and a new module converting school lists into e-commerce carts this summer, Bureau Vallée aims to ease the chore of back-to-school supply list...
10 September 2026
5
Walmart finally accepts in-store payments with Apple Pay and Google Pay
Sanctioned by financial markets after a sharp US slowdown in Q2, Walmart is reviewing a checkout strategy. Abandoning a rejection of technological giants, the group is rolling out Apple Pay and...
- Retail
- Retailer and e-commerce
- News
24 August 2026
6
Why Shein emits twice as much CO2 as Inditex for equivalent revenue
On the occasion of an IPO, Shein revealed a carbon footprint of 25.5 million tonnes of carbon dioxide in 2025, up by 20% compared to a reference year. For an equivalent sales level, the fast...
3 September 2026