E-commerce: Graas AI raises $9 million to accelerate deployment of AI agents Asia On August 11, Graas AI, a Singapore-based start-up specialising in AI agents for e-commerce operations, raised $9 million in a pre-Series B round led by Tin Men Capital.…
Hugues Chanoine, Hygie31: “In a year, our retail media revenue jumped 25% to €1 million” Expansion of a physical network, e-commerce upgrades, developing retail media, overhaul of digital tools... With little media exposure, the Hygie31 group—which operates 1,519 pharmacies and 5 websites in 7 countries—is undergoing a major transformation of an omnichannel ecosystem. With e-commerce accounting for 3.3% of business in 2024, the M.D. of the group's digital subsidiary, Hugues Chanoine, tells mind Retail about the new projects and future ambitions.
Daniel Ducrocq, NielsenIQ: “In the first half of 2025, our customers will be able to write questions in natural language in Discover” Europe Volume decline halted in France, continuous trade-offs from shoppers, channel dynamics, share of second-hand in online fashion... As NielsenIQ is about to integrate new AI functionalities and broaden the scope of its channels, David Lecomte, Director of Consumer Insight, and Daniel Ducrocq, VP of Retailer Services for Western Europe, take stock of 2024, a year synonymous with market concentration.
Analyse Chatbot: between Castorama and ManoMano, the transformation capacity of GenAI can be doubled Europe Deployed over the past year on DIY websites and marketplaces, the integration of generative AI within chatbots has improved efficiency in pre-sales. Here's a look at the results from Kingfisher France and ManoMano.
[mind Retail Day] How AI has become a performance lever for physical stores How can omnichannel retailers make the most of AI technologies, whether generative or not? What results can they expect? The mind Retail Day, held in Paris on June 19, offered an opportunity to take stock of these issues with Réuel Mizrah, Managing Director of La Maison Convertible, Marine Morel, Head of Innovation at Saint-Maclou and Benoît Sétif, Executive Director at Fifty-Five consultancy.
E-commerce: LVMH and Alibaba combine cloud and AI technologies Asia On May 22, at Viva Technology, in Paris, LVMH and Alibaba announced a five-year technology partnership to optimise customer experiences and logistics (inventory management,…
Philippe Muhr, Intersport: “GenAI at the start of the chatbot funnel, helps us better assess consumer’s needs and boosts conversion” Interviews At the 1-to-1 show in Monaco, Philippe Muhr, E-Commerce Director at Intersport, spoke exclusively to mind Retail about his transformation roadmap, and the results of the integration of GenAI into customer relations in partnership with Iadvize. The next step is to integrate AI into vendor’s tools.
Supply chain: Blue Yonder launches generative AI functionality Americas As generative AI use cases have been mushrooming in the retail sector, US supply-chain management software publisher Blue Yonder (formerly JDA,…
Castorama launches a chatbot boosted by generative AI In France, Castorama launched a chatbot that integrates three LLM models, based on Athena, the technological foundation developed by the Kingfisher Group. While customer data remains outside the scope of the project, this launch raises questions about the future of the ‘Search’ experience.
[Info mind Retail] Cdiscount: +30% conversion thanks to GPT-4 Europe Since July 2023, Cdiscount (80 million products) has been exploring the industrial use of generative AI, particularly for product categorisation.…
