AI-driven job cuts on the rise in tech sector Americas As leading tech companies ramp up investment in artificial intelligence (AI) and roll out transformation plans to boost its development, layoffs across the sector are increasing. But are the job cuts at firms like Amazon, Microsoft, Accenture, Intel, and Salesforce truly driven by AI? The reality appears more complex.
Exclusive NRF [mind Info] Cegid signs 3 new retailers and accelerates voice AI development Europe Buoyed by strong sales momentum, Cegid revealed to mind Retail the identities of three new retail clients and the features of Cegid Pulse, a “super app” for sales assistants expected in 2026. By integrating a voice AI assistant and third-party specific modules, Retail Director Nathalie Echinard aims to consolidate the group’s position in omnichannel retail technology.
Peak season: 74% of Singaporeans rely on AI for holiday shopping Asia In Singapore (population of 6 million), shoppers are turning en-masse to artificial intelligence for end-of-year shopping.…
Generative AI: following Walmart and Carrefour, Albertsons launches customer chatbot Americas On September 10, 2025, Albertsons, the 5th largest grocery retailer in the U.S.A. (2024 turnover: US$80.4 billion, up by 2% on a like-for-like basis excluding petrol) unveiled ‘Ask AI’,…
E-commerce: Graas AI raises $9 million to accelerate deployment of AI agents Asia On August 11, Graas AI, a Singapore-based start-up specialising in AI agents for e-commerce operations, raised $9 million in a pre-Series B round led by Tin Men Capital.…
Hugues Chanoine, Hygie31: “In a year, our retail media revenue jumped 25% to €1 million” Expansion of a physical network, e-commerce upgrades, developing retail media, overhaul of digital tools... With little media exposure, the Hygie31 group—which operates 1,519 pharmacies and 5 websites in 7 countries—is undergoing a major transformation of an omnichannel ecosystem. With e-commerce accounting for 3.3% of business in 2024, the M.D. of the group's digital subsidiary, Hugues Chanoine, tells mind Retail about the new projects and future ambitions.
Daniel Ducrocq, NielsenIQ: “In the first half of 2025, our customers will be able to write questions in natural language in Discover” Europe Volume decline halted in France, continuous trade-offs from shoppers, channel dynamics, share of second-hand in online fashion... As NielsenIQ is about to integrate new AI functionalities and broaden the scope of its channels, David Lecomte, Director of Consumer Insight, and Daniel Ducrocq, VP of Retailer Services for Western Europe, take stock of 2024, a year synonymous with market concentration.
Analyse Chatbot: between Castorama and ManoMano, the transformation capacity of GenAI can be doubled Europe Deployed over the past year on DIY websites and marketplaces, the integration of generative AI within chatbots has improved efficiency in pre-sales. Here's a look at the results from Kingfisher France and ManoMano.
[mind Retail Day] How AI has become a performance lever for physical stores How can omnichannel retailers make the most of AI technologies, whether generative or not? What results can they expect? The mind Retail Day, held in Paris on June 19, offered an opportunity to take stock of these issues with Réuel Mizrah, Managing Director of La Maison Convertible, Marine Morel, Head of Innovation at Saint-Maclou and Benoît Sétif, Executive Director at Fifty-Five consultancy.
E-commerce: LVMH and Alibaba combine cloud and AI technologies Asia On May 22, at Viva Technology, in Paris, LVMH and Alibaba announced a five-year technology partnership to optimise customer experiences and logistics (inventory management,…
