Excessive workload, loud environment, low pay and low union representation : on April 12, Ver.di launched a national campaign to improve the pay and working conditions of call center agents. The campaign is sponsored by the famous investigative journalist Gunter Wallraff. (Ref. 080324)
Difficult working conditions. According to Ver.di, call centers are a growing activity, which already employs almost 500.000 people in Germany. But they often work in difficult conditions. “Tele-operators have to be very productive, and they sometimes only get €4 an hour. The turnover is very important” Bernt Stach, in charge of the campaign at Ver.di, told Planet Labor. According to him, the situation is especially critical in eastern Germany, where there are many call centers. “They get State
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