, Conciliation and Arbitration Service, has seen a significant increase in demand for its help resolving large-scale industrial disputes in the past year. Releasing its annual report in July, ACAS announced that it had conciliated in 1,054 collective disputes during 2010-2011. The report also points to an increase in the number of individual conflicts. By Gregor Gall, Research Professor of Industrial Relations and Director of the Work and Employment Research Unit (WERU), University of Hertfords
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