The UGT, CCOO and CGT unions have called for a series of mobilizations in the call center sector throughout the month of September and they have also called for staged two-hour work stoppages on both the 22 and 29 September. This movement, which also has the support of other unions including the CIG and USO will, if a breakthrough is not forthcoming, culminate in a twenty-four hour all out sector strike across the country, set for 06 October. Whilst talks have been dead in the water for months, the unions are trying to impact major companies that will see their customer service provision affected by the strike action so that they then put the employers’ association under pressure to return to the negotiation table. The clock is ticking because if no agreement is found by 31 December 2016 the sector’s workers will lose all the benefits of the collective agreement and they will only be covered by the Workers Statute (Spain’s Labor Code).
Unlocking a new collective agreement. Unions want to draw attention to the blocked negotiations over a new collective agreement that will frame the working conditions for more than 70,000 workers across the country. The unions recall that the sector’s employees, 70% of whom are women, put up with difficult working conditions, working unsocial hours, working on insecure employment contracts, and working imposed part-time hours, yet monthly wages, which rarely exceed €750 net, have been frozen si
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