While second-hand digital platforms made their mark in the fashion sector (Vinted accounted for 12.6% of the volume of clothing purchased in France in H1 2023), furniture retailers, with their bulky products that are expensive to move, face a different challenge. How to add value to returned and second-hand products? With which technological partners? Mind Retail interviewed Ikea, Miliboo, Conforama, Darty, Vitra, Rendez-vous Deco, Smartback and Izidore to understand the new levers of reverse logistics.
In the furniture sector, the recovery rate of “non-new” products has become a key KPI. Retailers previously outsourced this task to players such as Veepee, or let private individuals manage resale of their own second-hand furniture on C2C platforms such as Leboncoin. Now they’re taking back control. Since January 1, 2022 under A.G.E.C. law, French retailers are banned from destruction of their unsold goods. They also have to provide their customers with spare parts. Instead of selling used prod
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