In the U.S.A., supermarket chain Good Food Holdings operates 51 stores. According to C.E.O. Neil Stern, inflation, staff shortage and higher wages encourage retailers to automate operations.
In 2020, sales were US$ 1.4 billion. What about 2021?
Neil Stern: It was a good year, with annual sales of US$1.5 billion, up by 7.1%. We achieved 4% above forecast. For 2022, we expect around 5% revenue growth, driven by 3 supermarket openings, steady same-store sales, and higher online revenue. Following the peak of 2020, e-commerce grew moderately last year, by 0.7 point. Online sales grew from 6.8% of revenue in 2020 to 7.5% in 2021. As a comparison, in 2019, this was 3.8% of sales. At Good
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