THE EXPERT’S EYE – 3 questions to Stéphane Tomczak, CEO of DELIVER

Publication

15 July 2019 à 15h34

Updated on 16 September 2019 à 15h41

Reading time

2 minutes

Publication: 15 July 2019 à 15h34, Updated on 16 September 2019 à 15h41

Reading time: 2 minutes

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Publication

15 July 2019 à 15h34

Updated on 16 September 2019 à 15h41

Reading time

2 minutes

Publication: 15 July 2019 à 15h34, Updated on 16 September 2019 à 15h41

Reading time: 2 minutes

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GRN: Your ‘Deliver’ event which focused on e-commerce took place in Lisbon during June. What are the lessons learnt for 2019?

Stéphane Tomczak: Improving online customer experience is a priority for all retailers. The scope is wide, including the speed of delivery process, delivery slots with accurate real-time traceability and multiple options for ‘click & collect’. Add a spotlight on seamless returns and a strong move to abolish plastic, with biodegradable packaging. For a customer, they need

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