In order to prevent psychosocial problems, the human resources management software company is surrounding itself with intermediary support team members (‘relayeurs’). ‘Relayeurs’ are employees who voluntarily offer their colleagues an empathetic ear in complete confidentiality. One year after its implementation, this ‘benevolence programme’ system, is beginning to prove its worth.
Eight ‘relayeur’ volunteers (four women and four men) are spread across the main sites of Sage France (1,500 employees). These are trusted individuals, identified as such by their colleagues, and their role is to offer an attentive and caring ear to employees who come to them to express their discomfort or unease, due to, for instance, personal pressures, or the weight of teleworking becoming too difficult to manage. The idea is to enable employees to share their issues in a secure setting, as
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