After an intense period of negotiations and under the threat of a possible strike, Telefonica o2 has agreed to concede to a number of the demands of the CWU communications workers’ union over the terms of its outsourcing staff to Capita. It was the price to pay for the operator, which wanted to finalize this operation as quickly as possible. (Ref. 130424)
In mid-May as part of its Transformation programme of cost-savings and moving away from being a more traditional mobile phone company to a more digitally focussed business, Telefonica o2 announced it would outsource 3,000 call centre jobs and make 600 workers redundant from four sites – Bury, Glasgow, Leeds and Warrington. The CWU was concerned about the transfers, redundancies and the prospect of a reduction in the hourly pay rate (from £10 to £7 – €11.7 to €8.2) of those transferred staff. Th
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