Signed on 04 May by both Prime Minister Paolo Gentiloni and Minister of Economic Development Carlo Calenda this protocol defines the set of best social and business practices for customer service communication, the main goal of which is to stem outsourcing, and as a result the companies concerned commit to carrying out the majority of their call center business activity in Italy. Minister Calenda hailed the protocol as a landmark development.
The thirteen signatory companies together command 65% of the call center sector’s business revenues. They include telephone operators Tim, Vodafone, Fastweb, and Wind/3, energy companies Enel and Eni, Poste Italiane (these three being part public owned), two of Italy’s largest banks (Unicredit and Intesa Sanpaolo), two rail companies (Trenitalis – public, and NTV – private), and TV companies Sky and Mediaset. The self-regulating protocol runs for eighteen months and comprises several elements i
…Do you have information to share with us?