Italy : call centres leader Almaviva secures jobs of 6 300 employees

Historic agreement. The agreement was applauded by the unions. “It’s a great victory for the unions, especially for the CGIL” considered the telecommunications section of CGIL, the most left-oriented union. Bruno di Cola, general secretary of the telecommunications section of the moderate union UIL, said the agreement, which he wants to see generalized in all companies of the sector, “is of historic dimension”.
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ication of the Biagi law which had introduced a range of flexible forms of employment. (Ref. 070025)

The people concerned, mainly based in Sicily, have up to now a “workers on project” status, a hybrid job format which often becomes a form of employment on the cheap. This agreement is a breakthrough in a sector often accused by the Italian press of being a “generator of job insecurity”. “Almaviva (…) will consequently employ in the sole call centres sector about 11 000 employees, over 97% of who

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