e the employers’ organization harsher. They claim employers wanted to review the rules governing restructurings, sickness, working time, interchangeability and flexibility in call centers. In the end, the text doesn’t amend anything from the previous collective agreement.
Wage increase. In force between January 1, 2010 and June 30, 2013, the new agreement provides for a global 6.57 percent increase (2.50 percent on January 1, 2011, 2.50 percent on January 1, 2012, 1.13 percent on January...