A new study led by the Fisac-Ggil union in Milan, in partnership with the consortium Aaster, has surveyed the opinions of 1,000 employees from banking and insurance companies on the impact of digitalisation. Entitled ‘Digitalisation: work in flux’, the report is also based on more in-depth interviews with management staff in those sectors, such as senior management and human resources directors. It reveals that the arrival of new technology, far from helping liberate working methods, has not only led to staff numbers going down but has also imposed new constraints. Employees in the financial sector are subject to increasing regulatory and commercial pressures, which have repercussions on client relationships and internal organisation.
Digital bureaucracy. The report’s summary says: “The use of new forms of technology appears to make procedures more burdensome and make work monitoring more intense.” The majority of those surveyed feel that they have less autonomy, in terms of working hours, how they prioritise their different tasks and the methods they employ to perform them. It also appears that the integration of new technology is creating a feeling of increased standardisation, with the study’s authors describing digital f
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