The Slc-Cgil, Fistel-Cisl and Uilcom unions and the employers' organization Assocontact -Confindustria - which gathers the main Italian call centers service providers in outsourcing, signed, at the end of September, "a goal protocol" in which they commit to lead joint actions in terms of controlling working conditions and on procedures to make silent partners more responsible, both in the public and the private sectors. (Ref. 070889)
This is an important protocol, in political and union terms, according to Alessandro Genovesi, national secretary of the Slc-Cgil, the union federation of workers in the communication sector. Representing an important moment in the transformation of the sector, which is going from total precariousness to a partial “stabilization” of workers (see our article No. 070602), this protocol wants to guarantee “a future with professional awareness, social responsibility, the reconstruction of the produ
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