Italy : working conditions at call centres under debate in Italy

The Ministry has confirmed the validity of the circular: “ the circular is compulsory for all current and future inspections and the result of the inspection at Atesia takes account  of inspectorate directives,” declared Mario Notaro, director general of inspections at the Ministry of Labour. “ But we are not relying solely on repression: we have initiated accompanying measures for the training of inspectors and for developing awareness within companies. Flexibility must be preserved, but “positive” flexibility through correction of breaches of law”, he asserted. 
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e 14 according to which project , which closely resemble self employed activity, are acceptable only for “outbound” services, ie. promotion campaigns where customers have to be contacted. The project contract must specify the type of assignment ( sale, opinion poll…;) and the characteristics of the customer target, but the person under contract is then free to organise his time and work procedure. On the other hand, according to the minister, jobs responding to customer calls for business or t

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