Sweden: new collective agreement makes call centers more ethical

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28 July 2009 à 06h30

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2 minutes

Publication: 28 July 2009 à 06h30

Reading time: 2 minutes

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Publication

28 July 2009 à 06h30

Reading time

2 minutes

Publication: 28 July 2009 à 06h30

Reading time: 2 minutes

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n trade union and Almega employers’ federation signed a collective agreement. Launched in 2008, the negotiations were aimed at cleaning up the call-center sector. The agreement should put an end to low wages and bad working conditions and differentiate serious and rogue businesses. (Ref. 090769)

A young sector. The agreement will apply to the approximately 100 businesses affiliated with the Almega employers’ federation and to the 3,550 members of the Unionen trade union in the sector. Ulla Lenn

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