Sweden: new collective agreement makes call centers more ethical

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n trade union and Almega employers’ federation signed a collective agreement. Launched in 2008, the negotiations were aimed at cleaning up the call-center sector. The agreement should put an end to low wages and bad working conditions and differentiate serious and rogue businesses. (Ref. 090769)

A young sector. The agreement will apply to the approximately 100 businesses affiliated with the Almega employers’ federation and to the 3,550 members of the Unionen trade union in the sector. Ulla Lenn

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