2018 Retail Reputation Report

Publication

12 December 2018 à 12h16

Updated on 10 May 2019 à 16h30

Reading time

1 minute

Publication: 12 December 2018 à 12h16, Updated on 10 May 2019 à 16h30

Reading time: 1 minute

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Publication

12 December 2018 à 12h16

Updated on 10 May 2019 à 16h30

Reading time

1 minute

Publication: 12 December 2018 à 12h16, Updated on 10 May 2019 à 16h30

Reading time: 1 minute

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For its annual study, Retail Reputation.com analysed 4.7 million online consumer posts on Google and Facebook, detailing in-store shopping experiences at 30,000 locations owned by 88 retail chains. This year, the stores with the highest ‘Reputation Scores’ were Bass Pro Shops, Disney Store, Nordstrom, Costco, and Barnes & Noble. Zara showed major gains in service, jumping from 1.9 stars in 2017 to 3.1 stars this year. Aeropostale and Michael Kors also each gained one star in service

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