Agentic commerce: AI agents enhancing a shopping experience

Publication

2 January 2026 à 11h21

Updated on 12 January 2026 à 18h47

Reading time

1 minute

Publication: 2 January 2026 à 11h21, Updated on 12 January 2026 à 18h47

Reading time: 1 minute

This month, our analysis focuses on how innovation is reshaping a retail customer experience: delivery promises integrated from the earliest stages of an e-commerce journey, adding items to a basket or updating delivery options post-transaction, creating an Instacart's shopping cart based on a prompt written in ChatGPT, personalising free delivery thresholds and integrating product ranges into AI-powered search engines....

Publication

2 January 2026 à 11h21

Updated on 12 January 2026 à 18h47

Reading time

1 minute

Publication: 2 January 2026 à 11h21, Updated on 12 January 2026 à 18h47

Reading time: 1 minute

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OMS: agentic AI sets new standards for e-commerce orchestration

Long confined to ‘click & collect’ or ‘ship from store’, Order Management Systems (OMS) are now expanding integration due to the rise of agentic AI which provides fine orchestration of flows…

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