For 30% of retailers, staff spend too much time managing returns

According to a survey of 500 fashion retailers in the U.S.A. and the U.K. by the R.F.I.D. specialist SML Group, a third of retailers say they spend too much time processing returns manually. This problem is exacerbated by current labour shortages.

Of those surveyed, 42% said they lacked in-store staff to manage returns, and 30% said that staff spend too much time on non-value-added tasks. While R.F.I.D. is a solution to better manage inventory and therefore product returns, 38% want to have...