Ikea. “We’re going to open a fully automated click & collect counter”

Featured image of the article Ikea. “We’re going to open a fully automated click & collect counter”
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15 October 2021 à 15h44

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2 minutes

Publication: 15 October 2021 à 15h44

Reading time: 2 minutes

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With 30% of sales online, Ingka is betting on automation to gain momentum and improve customer experience with more flexibility.
Publication

15 October 2021 à 15h44

Reading time

2 minutes

Publication: 15 October 2021 à 15h44

Reading time: 2 minutes

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Ingka Group, the main franchisee of the Inter-Ikea Group managing the bulk of stores, shopping centres and online operations, reported annual financial results on October 14, 2021. For the fiscal year ending August 31, 2021, sales reached €37.4 billion, up by 6% growth. E-commerce accounted for 30% of Ingka’s business, up from 18% in 2020.

In France for instance, online sales accounted for 35% of the total business. “We have doubled the online business in twelve months, and made 10 times...

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