According to Mrs. Susanna Chin, Chief Representative of the Hong Kong giant Li&Fung for the East-China region, digital technology should be invisible in-store. “Technology is like air-conditioning” she said at the “China Connect” conference held in Paris. “Decades ago, we installed cooling facilities into stores and malls, but we did not promote this new function or demonstrate the technology. The same thing is hitting our digital innovation today. Retailers have to make it invisible while...
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