Refund fraud, long considered taboo but increasingly popular on social media, accounted for 15.1% of returns in the United States in 2024. Document fraud, amplified by AI, is also on the rise, quietly but effectively undermining companies' profits. Marjorie Rozey (HP), Elodie Foucher (HP), Marc de Beaucorps (Finovox), Jonathan Spedale (Cyber Moustache) and Lawyer Antoine Gravereaux (FPTA) review new ways to detect and prevent fraud in retail.
The context
In the U.S.A., e-commerce return fraud cost retailers US$103 billion in 2024, after US$101 billion in 2023, according to the NRF and Appriss. In France, across all sectors, document fraud cases jumped by 33% in 2024, according to document fraud prevention company Finovox. In terms of volume, individual fraud dominates, which is not the case in terms of value, with only a few cases involving several million euros. In retail, the sectors most affected are high-value goods like...
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