As a subsidiary of the luxury group LVMH, Sephora is on track. Digital transformation will support 17 online sales sites (accessible in 10 languages), engagement of customers via social networks and use of artificial intelligence in the mobile applications (on Sephora To Go in the U.S.A. for example). However, C.E.O. Martin Brok, appointed in 2020, wants to take it to a new level “to stand out in the new omnichannel ecosystem” and “make the most of the group’s global reach”, which is historical
…Sephora creates a Global Digital Director
Do you have information to share with us?
Our other services
What you absolutely must read this week
The essential content of the week selected by the editorial team.
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.