In an omnichannel retail landscape, what is the strategic impact of a unified PSP across all channels?
At Les Mousquetaires, we work with several checkout software systems and plan to switch within 2 years to a new system as part of the “NEMO” project (New Omnichannel Mousquetaires Checkout). It is a highly strategic project, so mistakes are not an option. We want to be able to process as many payment methods as possible, ensure security and speed of transactions and work with a single checkout tool, both online and in-store, for all our food stores (Intermarché, Netto) and home improvement ones (Bricomarché, Bricorama, Brico Cash). Only Roady will not be included as their IT system is separate. In terms of project management, our store managers and members tested 5 solutions from software providers within STIME labs. Two made it to the shortlist and after a final blind test phase (implementation of the payment platform in store without revealing the partner’s name, Editor’s note), we selected one and are now in the contractual phase. Deployment should start mid-2027 and will take 2 to 3 years. This also involves updating some of the checkout hardware.
Mobile payment is spreading at specialty stores.
