Delivery (whether to home or in a store car park, if possible, on the same day) is no longer optional but a priority for American retailers since the Covid-19 pandemic. Retailers such as Best Buy (turnover US$42.9 billion in 2019), Dick’s Sporting Goods (turnover US$8.8 billion in 2019) or Target (US$75.4 billion in 2019) and Walmart (turnover US$514 billion) have rapidly increased the order collection points within their networks, for both collection in store or pavement collection from outside the store.
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