UK. Substitutions are a problem at Aldi

Featured image of the article UK. Substitutions are a problem at Aldi
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22 February 2022 à 17h20

Updated on 25 February 2022 à 16h01

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1 minute

Publication: 22 February 2022 à 17h20, Updated on 25 February 2022 à 16h01

Reading time: 1 minute

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Publication

22 February 2022 à 17h20

Updated on 25 February 2022 à 16h01

Reading time

1 minute

Publication: 22 February 2022 à 17h20, Updated on 25 February 2022 à 16h01

Reading time: 1 minute

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The British consumer association Which? voted Aldi as the worst retailer for online order substitutions. According to the survey, 49% of Aldi customers received a substitute item in their last Web order.

The process is common in e-commerce. If an item ordered online is not available, pickers automatically receive suggestions for substitute products on their device. The study revealed that suggested products often do not match the original item. Staff would manually swap it,

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