At Walmart (sales of US$559 billion in 2020 up by 6.7%), the value of Web orders picked up in store via a “curbside pick-up” service increased from US$7.2 billion in 2018 to US$20.4 billion in 2020, according to eMarketer.
Click and collect, a more profitable scheme than delivery, is becoming a strategic lever for the world’s largest retailer by sales. Walmart offers such services at 3,700 of 4,700 U.S. stores (Walmart, Sam’s Club or Trader Joe’s). The group fiscal year closed at the
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