Start-up under the microscope Customer satisfaction: Actionable enhances product with an AI Data Analyst assistant Europe Just a year after launch, tech start-up Actionable, which specialises in predicting customer satisfaction, is picking up speed. With a product launch, ISO 27001 certification, an award at One-to-One Monaco conference, and new staff, C.E.O and Co-Founder Nicolas Rieul spoke with mind Retail to reveal the company's ambitions.
[mind Retail Day] How AI has become a performance lever for physical stores How can omnichannel retailers make the most of AI technologies, whether generative or not? What results can they expect? The mind Retail Day, held in Paris on June 19, offered an opportunity to take stock of these issues with Réuel Mizrah, Managing Director of La Maison Convertible, Marine Morel, Head of Innovation at Saint-Maclou and Benoît Sétif, Executive Director at Fifty-Five consultancy.
Exclusive [mind Retail Exclusive] Lacoste signs with StrutFit to reduce online returns On May 23, at Viva Technology in Paris, mind Retail learned of Lacoste‘s signing with New Zealand’s StrutFit in March 2024.…
Exclusive [mind Retail Exclusive] After 3 months of a pilot, what are the results of Castorama’s chatbot powered with GenAI? As part of the 1to1Monaco event, Romain Roulleau, Marketing, Digital and Customer Director at Castorama, spoke to mind Retail about the results of the Hello Casto chatbot. He also detailed obstacles to adoption by Internet users.
Troubled Maisons du Monde relies on Google’s AI to keep e-commerce afloat Europe Maisons du Monde is unveiling a recovery plan, that focused on a new franchising model. Meanwhile, it is taking stock of how to use AI to improve performance, including digital acquisition campaigns and product specification sheets. Constance Fouquet, Executive Director of Digital, IT & B2B, spoke to mind Retail ahead of the 1-to-1 show in Monaco.
[Case study] At Rue du commerce, vendors’ sales up 120% with Qashflo Exclusively for mind Retail, Benjamin Guigue, Offer Director at Rue du Commerce, takes a step back on the implementation and integration of fintech services from Qashflo. In 2 years, these allowed sellers to stabilise an offering and boost sales thanks to renewed cash flow.
TikTok: 120 mins per day in France, 127 minutes for the U.K. According to Qustodio, TikTok is the first social network in the world, in terms of time of use by customers under 18 years old. Building on a growing audience, TikTok has just announced an increase in commission for brands selling on TikTok Shop.
Discount giant Lidl wants to become a cloud provider Following in the footsteps of Walmart, Amazon, Target, Ikea and Aldi, which are looking to secure and even make their IT infrastructure more profitable, Lidl's parent company is continuing a foray into the cloud market.
Exclusive [mind Retail Exclusive] Kiabi to launch retail media business Mind Retail learned that, building on the success of a digital marketplace, fashion retailer Kiabi is to launch a retail media business. This is a first for a private-label fashion retailer.
Computer vision: Walmart adopts new technology to reduce “scan & go” fraud In the U.S.A., Walmart's wholesale subsidiary Sam's Club is about to deploy a technology combining AI and computer vision in all stores. The aim is to streamline a self-check-out experience and free up staff time.
