Morocco: call centers, haunted by turnover, are creating tools to keep their employees

Pay is a driving force. With 4,000-5,000 dirham when they start (€354-442.4) wages are already three times higher than local minimum wage. This is a godsend for young Moroccans looking for a first job, knowing that evolution charts are quick and increases annual. “In less than two years, you can be a supervisor, then a manager (…). Our HR policy is attractive, based on a system of monthly bonuses, challenges rewarding the most deserving,” explained Youssef Chraibi, chairman of Outsourcia, a call center with 450 employees in Casablanca. This policy includes statutory minimum social protection, and mutual insurance. “We ensure transportation, provide meal tickets, have quarterly budgets for incentives and social activities, and we truly use transparency in the promotion grid and conditions.” There are also staff representatives, in the absence of trade unions. Outsourcia, which grew, in average, of 30% over the past five years, is very present in e-commerce, distance selling, banking and editing. In 2010, the company intends to recruit about a hundred people.
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sed on a system of monthly bonuses, challenges rewarding the most deserving,” explained Youssef Chraibi, chairman of Outsourcia, a call center with 450 employees in Casablanca. This policy includes statutory minimum social protection, and mutual insurance. “We ensure transportation, provide meal tickets, have quarterly budgets for incentives and social activities, and we truly use transparency in the promotion grid and conditions.” There are also staff representatives, in the absence of trade u

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