Morocco: call centers, haunted by turnover, are creating tools to keep their employees

Pay is a driving force. With 4,000-5,000 dirham when they start (€354-442.4) wages are already three times higher than local minimum wage. This is a godsend for young Moroccans looking for a first job, knowing that evolution charts are quick and increases annual. “In less than two years, you can be a supervisor, then a manager (…). Our HR policy is attractive, based on a system of monthly bonuses, challenges rewarding the most deserving,” explained Youssef Chraibi, chairman of Outsourcia, a call center with 450 employees in Casablanca. This policy includes statutory minimum social protection, and mutual insurance. “We ensure transportation, provide meal tickets, have quarterly budgets for incentives and social activities, and we truly use transparency in the promotion grid and conditions.” There are also staff representatives, in the absence of trade unions. Outsourcia, which grew, in average, of 30% over the past five years, is very present in e-commerce, distance selling, banking and editing. In 2010, the company intends to recruit about a hundred people.
Enjoy this article for free while you’re in your trial period
You have access to our content for 1 month.

sed on a system of monthly bonuses, challenges rewarding the most deserving,” explained Youssef Chraibi, chairman of Outsourcia, a call center with 450 employees in Casablanca. This policy includes statutory minimum social protection, and mutual insurance. “We ensure transportation, provide meal tickets, have quarterly budgets for incentives and social activities, and we truly use transparency in the promotion grid and conditions.” There are also staff representatives, in the absence of trade u

Do you have information to share with us?
What you absolutely must read this week
The essential content of the week selected by the editorial team.
See all
France: Malakoff Humanis signs agreement for older workers offering “a la carte” end-of-career options
The social protection group Malakoff Humanis (10,500 employees in France) and trade union organisations signed a three-year agreement on 6 March dedicated to employees aged 50 and over. This...
Romania: collective bargaining stalled in the banking sector
The news. In a joint statement published on 9 March, the European trade union UNI Europa and its Romanian affiliates (FSAB and FSIF) called on Société Générale (BRD)...
France: Club Med includes “multiculturalism” in its professional equality agreement
In December 2025, Club Med and the CFTC, Unsa, and FO trade unions signed an agreement on professional equality and working conditions. It introduces measures addressing AI, pay transparency, and...
23 March 2026
Spain: business support package to tackle the economic impact of the Middle East conflict
The Spanish government approved a series of measures on 20 March to support companies facing rising energy prices. In return, these businesses are prohibited from making redundancies for economic...
23 March 2026
Most viewed articles of the month on mind HR
What readers clicked on the most last month.
What readers clicked on the most last month.
1
Catherine Chavanier (CDC Habitat): “Social dialogue on AI facilitates its deployment”
In February, CDC Habitat (10,500 employees) signed a two-year framework agreement governing social dialogue on AI. Catherine Chavanier, HR Director of the subsidiary of CDC (Caisse des dépôts et...
2
France: La Poste to launch negotiations for an AI agreement
Following the lead of firms such as Axa, Syensqo globally, and more recently CDC Habitat, La Poste group management will open negotiations on an AI regulation agreement during the first half of...
3
France: bioMérieux’s new disability agreement pivots towards mental health
The news. On 6 January 2026, bioMérieux—an in vitro diagnostics specialist employing 4,400 people in France—signed a new four-year agreement “relating to the employment...
4
United Kingdom: launch of consultation on protection against detriment for industrial action
The British government launched a public consultation on 26 February regarding new protections for workers against "detriment" related to industrial action, scheduled to take effect in October...
12 March 2026
5
Germany: controversial collective bargaining compliance act adopted
On 26 February, the Bundestag approved the Tariftreuegesetz (collective bargaining compliance act), aimed at strengthening collective agreements and tackling social dumping by tying certain public...
26 February 2026
6
Germany: a wave of redundancy plans in the automotive sector
The latest financial results presented in early 2026 by major German car manufacturers show sharp declines. This collapse in profits has triggered the announcement or confirmation of massive job...
16 March 2026