At Marks & Spencer, self-checkout is taking root next to fitting rooms

In the U.K., Marks & Spencer (2023 sales: €15.3 billion, up 9.4% in a year) is installing automatic checkouts, next to the fitting rooms. 28 stores are already equipped, including the Fosse Park flagship in Leicester, which opened at the beginning of October. “We’d like customers to be able to walk into the fitting room, try on what they’ve chosen, pay on the spot and walk out”, said Sacha Berendij, Operations Director. The roll-out concerns all Marks & Spencer’s stores with a clothing...