As the crisis retreats, a gradual retail recovery is giving rise to different concerns, fresh expectations and new consumption patterns. Arnaud Cartigny, Vice-President of Retail Consulting at CGI, explains in more detail to Global Retail News with an exclusive interview.
Arnaud Cartigny: New customer behaviour seen over the last 2 months, during the acute period of the lockdown, tend to continue. This is especially the case for hypermarket traffic, which has fallen sharply since mid-March, with business grabbed by convenience stores. Hypermarkets are not returning to pre-crisis level of income, and I believe this fall will continue. Auchan is particularly exposed. Carrefour and Casino are also fragile but counterbalance this trend with revenue from local...
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