Regardless that Sephora does not reveal online results, e-commerce has become a top priority. Having launched e-commerce sites in Romania, Rep. Czech, Switzerland, Spain and the U.A.E. (with Chalhoub) in 2016, it now aims to roll out online businesses in all countries with physical stores. With a French launch, “click & collect” services will be offered for Italy in March 2017. “In Europe, the average spending is slightly higher online that in store, as it is directly linked to the free...
Diving into Sephora’s strategy
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