Dominique Schelcher, C.E.O. of Système U, gave us a preview of his talk on “human beings, the driving force of recovery” at the Retail Project event on September 10th, in an interview.
What are your lessons from Covid-19?
D.S.: Thanks to stores across France, people found enough food. Everyone was made fully aware of the critical service of our profession. What would have happened if the food chain had broken down, if there had been a famine? A civil war? Our staff are proud of our business and flexible in serving customers. Their work is not routine but has a proven and essential role in society. This is an additional motivation for our teams and store managers. They have seen their stores hold their own. For the U store owners, it is also a wake-up call. This crisis has taught us that.
Your priorities for the new school year?
Do you have information to share with us?