To win digitally-connected customers, retailers continue to adapt. If traditional companies have significantly changed their strategies, some new players like Casper, Wayfair and Made.com operate with completely different models.
How can such different firms compete in a similar market?
“I’ve already bought chairs, tables, rugs and mirrors online”, said Matthew, an Engineer (aged 40), a dad of 3 children in Boston. “However, I would never buy a sofa I didn’t sit on or be able to touch. Then agai
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