How Amazon lowers costs of returns

Eager to lower costs, Amazon has expanded options for clients to return items directly to a store or secure locker. In late 2017, Amazon had 2,000 lockers in the U.S. including 400 at Whole Foods stores, where clients leave returned items. Amazon partnered with Kohl’s stores in Chicago and L.A., which accept returns of Amazon purchases. According to AlixPartners, items returned to the store cost a retailer US$3 to process and are available for resale within a day. Items shipped back