AI agents: the KPIs that led L’Oréal to scale up across its warehouses

Featured image of the article AI agents: the KPIs that led L’Oréal to scale up across its warehouses

An article by Sophie Baqué

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20 October 2026 à 17h32

Updated on 29 October 2026 à 17h21

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3 minutes

Publication: 20 October 2026 à 17h32, Updated on 29 October 2026 à 17h21

Reading time: 3 minutes

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After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several logistics lead times. The beauty manufacturer now plans to roll them out across 40 distribution centres, with an estimated 60,000 working hours saved per year.

An article by Sophie Baqué

Add mind Retail to your sources
Publication

20 October 2026 à 17h32

Updated on 29 October 2026 à 17h21

Reading time

3 minutes

Publication: 20 October 2026 à 17h32, Updated on 29 October 2026 à 17h21

Reading time: 3 minutes

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AI agents are increasingly advanced in warehouses, Manhattan revealed at its EMEA Exchange conference on October 13, 2026 in Milan. This was illustrated by L’Oréal’s presentation, which shared the results of an adoption of Manhattan’s agents in its warehouses. While the cosmetics group has been using Manhattan’s Warehouse Management System (WMS) in its warehouses since 2022, it decided to become an early adopter of ActiveAgents, a solution powered by Gemini.

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Featured image of the article Sophie Baqué
Sophie Baqué Chief Editor of mind Retail
Featured image of the article Sophie Baqué
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AI agents: the KPIs that led L’Oréal to scale up across its warehouses
After testing 7 AI agents in its warehouses, L’Oréal is scaling up. Deployed to coordinate picking waves, manage replenishment and handle stocktaking, Manhattan’s agents have helped cut several...
20 October 2026