How Maison 123 generated €420,000 on WhatsApp in 5 months

Featured image of the article How Maison 123 generated €420,000 on WhatsApp in 5 months
Riding on a reduction in Meta’s commercial policy, Wax start‑up specialised in WhatsApp engagement, is gaining ground, capitalising on messaging as a customer acquisition and retention channel in fashion and beauty. Details here.
Enjoy this article for free while you’re in your trial period
You have access to our content for 15 days

As the cost of marketing messages on WhatsApp is set to fall by 42% on 1 January 2026, from €0.12 to €0.07, young start‑up Wax, created by Guillaume Escolier and Paul Bello, is multiplying customers, mind Retail learned at Tech for Retail. The start‑up developed a software platform enabling marketing teams to create and manage an engaging, GDPR‑compliant WhatsApp channel. “In a year, we went from 150 to 500 active clients, including ManoMano, Eden Park, Asphalte, Sézane, Blissim, Maison 123, Ty

You are reading this article thanks to your trial period.
Explore new horizons by checking out our other verticals:
You are reading this article thanks to your subscription to Mind Retail.
Explore new horizons by checking out our other verticals:
Do you have information to share with us?
Our other services
Research
Conducting customized studies: benchmarks, overviews, personalized newsletters, white label content.
See more
Training courses
Our training courses & masterclasses: short formats for management, executive coaching, and skills development for junior profiles.
See more
Events
Our networking activities: half-day conferences dedicated to industry issues and open to the entire ecosystem.
See more
What you absolutely must read this week
The essential content of the week selected by the editorial team.
See all
With 7% of e‑commerce sales, Albertsons deploys an AI agent and prepares integration with ChatGP
While Walmart and Target connected product catalogue to ChatGPT, Albertsons launches an AI agent on e‑commerce sites and hints at a future interface with OpenAI’s conversational platform.
5 December 2025
Customs duties: Costco sues the Trump administration
On November 28, Costco (net sales of US$267 billion in the fiscal year ending August 31, 2025 , up by 8.1% after 6% in 2024) sued the Trump administration, judging the tariff surcharges imposed...
5 December 2025
After Aldi, Anne‑Marie Gaultier joins Maisons du Monde
Late November 2025, Anne‑Marie Gaultier joined the executive committee of Maisons du Monde home equipment retailer as Executive Director. This appointment comes after the departure of...
5 December 2025
Leroy Merlin and Aroma‑Zone launch in‑store analytics pilots with XXII
French retail tech XXII, which aims to become the Google Analytics and Contentsquare of physical stores, has already signed with 15 retailers and shopping centres, mind Retail learned. A year...
5 December 2025
Most viewed articles of the month on mind Retail
What readers clicked on the most last month.
What readers clicked on the most last month.
1
BNPL: in a mature market, Alma, Klarna, Scalapay, Younited and Oney seek new growth levers
As BNPL reached maturity in France and Europe and commonplace online, players in the sector are accelerating their transformation. Longer instalments, new verticals, extended services and...
14 November 2025
2
Payments and e-commerce : which retail tech solutions dominate French websites?
In mid-November 2025, mind Retail analysed 50 French e-commerce websites using Wappalyzer to identify technologies installed on them. The result was 144 solutions were recorded, installed more...
20 November 2025
3
Payments: Wallets accelerate in a fragmented market
As retailers seek to streamline shopping journeys, payment fluidity is becoming a key conversion driver. Apple Pay, Google Pay, Samsung Pay, PayPal: wallets enable retailers to reduce delays and...
18 November 2025
4
Payment: a lever for retail innovation
This month, our editorial team highlights how innovation is taking shape around payment. This key stage, enabling turnover to be collected by retailers, is at the heart of numerous pilots and...
28 November 2025
5
How RougeGorge brings weather data into CRM strategy
After 4 years of collaboration on personalised emails the lingerie retailer RougeGorge is accelerating with retail tech partner Reelevant, which is expanding within AFM thanks to recent contracts...
10 November 2025
6
Online Advertising: Leroy Merlin and Auchan at the heart of a political controversy
Since November 17, Leroy Merlin has faced controversy after a report from Sleeping Giants, an activist group against online hate speech. The organisation alerted the Adeo group retailer (GMV 2024...
21 November 2025